Privacy Policy

This Privacy Policy explains how MateNow handles information when businesses use MateNow to prepare draft quote estimates from inbound customer enquiries.

Information we may collect

Depending on how the service is used, we may process:

• business contact details, such as name, email address, phone number, and business name;
• customer messages sent to the business through supported messaging channels;
• images or photos provided by customers as part of a job enquiry;
• voice notes and transcriptions of voice notes;
• quote draft content, job details, materials, measurements, access notes, and pricing notes;
• technical information such as timestamps, logs, device/browser data, and workflow status.

How we use information

We use information to operate and improve the service, including to:

• generate structured job details and draft quote estimates for business review;
• support inbound customer messaging workflows;
• identify missing details that may be needed before a quote is sent;
• maintain security, reliability, debugging, and service operations;
• respond to enquiries, support requests, and demo bookings.

Text, images, and voice processing

The platform may process customer text, images, and voice transcriptions to help prepare quote drafts. Voice notes may be transcribed before analysis. Images may be used as supporting context for a job enquiry. The business remains responsible for reviewing draft quote content before sending it to a customer.

Data sharing

We do not sell personal information. We may use trusted service providers to host, process, secure, and operate the service. These providers only receive information needed to perform their services.

Data retention

We retain information for as long as reasonably needed to provide the service, support business workflows, meet legal obligations, resolve disputes, and maintain security. Retention periods may vary depending on the type of information and the configuration of the service.

Your responsibilities

Businesses using MateNow should ensure they have appropriate rights and permissions to process customer messages, photos, voice notes, and job details through the service.

Contact

For privacy questions, contact us at admin@matenow.com.au.